A Great Patient Experience = Positive HCAHPS Scores
Speaker(s):
Elizabeth Knudsen
Speaker(s):
Jonathan Grenier
Conference Year:
2011
Day:
Friday, October 14
Time:
11:15am
Location:
Hamilton College
Floor / Room / Entrance:
TBA Elizabeth Knudsen is the manager of Improvement Services at Press Ganey Associates and Jonathan Grenier is an improvement manager in the Hospital Services Division. Knudsen and Grenier will explain how the HCAHPS patient satisfaction results are tied to reimbursement for healthcare organizations. They will provide examples of evidence-based best practices focusing on how hospitals should measure and support successful initiatives that drive improvement. Join them for an informative program about how to make each patient experience excellent!
Elizabeth Knudsen is the manager of Improvement Services and is responsible for managing all aspects of Press Ganey Hospital Services Team 23, which is dedicated to acute facilities of all sizes,...
Jonathan Grenier is an improvement manager in the Hospital Services Division of Press Ganey Associates. Jonathan is responsible for managing quality and performance improvement initiatives in regards...
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